Answers on Frequently Asked Questions About Pokerok Room

How safe is it to use my credit card on the Internet ?

Using your credit card on the Internet is safe. Online poker rooms use state-of-the-art encryption in its software that is virtually impossible to decrypt. Banks use coding software for all their transactions over the Internet.

Is my name accessible to other players ?

Your name, or any other personal information used in online poker rooms like PokerOk, will not be disclosed to other players - your confidentiality is assured.

Do you sell lists of players to third parties for advertising purposes ?

Our player information policy implies that any details provided by the player will never be sold or distributed to a third party. You can be assured that no one will bother you in any form of solicitation.

Other players access to my account?

The system is password protected, which ensures the authenticity of the poker player for access to confidential transactions. You and our support team are the only ones who have access to your account. Do not share your username and password with anyone.

Is it legal to play in your online poker in my country ?

Laws vary from country to country. We are not responsible under the laws applicable in your country. Please contact local authorities for information on the regulation of internet gambling and poker in your jurisdiction.

How can I be sure that the games are fair ?

All our software meets very strict criteria to ensure fairness to players. In addition, PokerOk room is connected to the server and upon request, it is easily accessible by our support team.

Download and installation instructions

Click on one of the download spaces on our site to download our free software on Windows or Macintosh. Then select "Save to disk". Please ensure that you remember the name of the file and where you will archive it. Once the download is complete, double click on the icon.
Follow the directions on the screen. Once the installation is complete, an icon of our poker room will appear on your screen. Our poker room will also appear in the software list of the " Start "menu.
Enter our PokerOk and have fun !

How do I register?

To register with the poker software:

  • Click on the button "Bank"
  • Click on "purchase credits" then...
  • Click on "Play now" to fill out the registration form

How do I buy credits to play for real ?

To purchase credits or tokens from the poker room software:

  • click on the "Bank" button.
  • Choose your payment method.
  • Fill out the casino credit form.
  • Click " OK " and good luck !

Can I play for free ?

Yes. You can try our games without any obligation to purchase, as long as you want. When you're ready to play for Real, just open a real account.

How do I get free credits ?

Click on "free game" in the poker software.
Enter the amount of free game chips you want to play with.
Click " OK " and have fun !

How do I buy credits to play for real ?

To purchase credits or tokens from the poker software, click on the "Bank" button»
Choose your payment method.
Fill out the casino credit form.
Click " OK " and good luck !

We offer four different options and all purchases must be made in US currency.

  • Credit card
  • Bank draft
  • Bank transfer
  • Western Union
  • Credit card is the fastest way to buy your credits.

How can I collect my winnings ?

Our poker processes payments on a daily basis and the speed with which cheques are received depends on your local postal service. For credit card purchases, we credit your winnings to your credit card up to your purchase amount and the excess is sent to you by cheque. Click here for more information on payouts and purchases. It is, moreover, possible that Visa and Mastercard do not allow us to credit your credit card. In this case, we will send you all your winnings by cheque.

Do I need to be connected to the Internet to play ?

If you play for free, you do not need to be connected to the Internet. However, you must be connected to our server if you want to play for real.

I downloaded the poker folder.exe but it is altered, or is not complete.

The downloaded file may have been tampered with during loading. Please delete the corrupted folder and restart the download. This error can occur during peak hours on the Internet, for example in the evening or on the weekend. Try to download at a quieter time, for example during the weekday. If the problem persists, please contact our support team. They'll be happy to help you.

I'm trying to navigate but I can't connect to the poker server. What seems to be the problem here?

Make sure you write your username and password correctly. If you have forgotten your password, click here. To check your connection to the Internet, start your favorite browser.  If you have trouble connecting to the Internet, contact your local internet service provider. If you are connected to the internet and still cannot get into our casino, please contact our support team.

I was playing and the connection went dead, what about my game ?

We take great care to ensure that our server offers our players a high level of reliability. If you lose contact with the game, the error occurs most of the time between your computer and our server. Our server constantly records the results of the games, so our support team can easily find them. If the error persists, please contact your local internet service provider.
If your problem is due to a loss of connection, please contact our support team as soon as the problem occurs and explain in detail what happened. Make sure to include your username and a detailed description of the problem.

I forgot my password. How do I get it back ?

Send an e-mail to our support team including the following details:

  • Subject of your e-mail: I forgot my password.
  • Content:
  • User name
  • Name and surname
  • Full address
  • Postal Code

Our support team will send you an e-mail with the identification question you have chosen when registering. Answer the e-mail with the exact answer and the support team will send you your password.

How do I change my password ?

From the software, in the real game mode.

  • Click on "My account" in the main menu.
  • Select "Change Password"
  • Enter your old password
  • Enter your new password
  • Re-enter your new password to confirm it.
  • Click "OK".

How do I access my account information ?


  • From the software, in the real game mode.
  • Click on "my account" in the main menu.
  • Select "access to my account information"

How do I change my account information ?


  • From the software, in the real game mode.
  • Click on "My account" in the main menu.
  • Select "Change My Account Information".
  • Enter the new information.
  • Click "OK"

How can I contact the support team ?

You can send your questions in Telegram Group.

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